Return & Refund Policy
At Vitec Luxury, customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, and exchanges are handled for purchases made on Vitecluxury store
Returns
We accept returns for any reason within 30 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Items must be returned in their original packaging
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Proof of purchase (order number or receipt) is required
Returns requested after 30 days from delivery will not be accepted.
Non-Returnable Items
The following items are not eligible for return:
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Items marked as Final Sale
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Gift cards
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Items that show signs of wear, damage, or use
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Items returned without original packaging
Return Method
All returns are processed by mail.
To start a return, please contact us at:
📧 Info@vitecluxury.store
Include:
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Your order number
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Reason for return
Once approved, we will provide return instructions.
Return Shipping Cost
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds are issued to the original payment method
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Processing time: 5–10 business days after we receive the item
Please note: Your bank or payment provider may take additional time to post the refund.
Exchanges
We accept exchanges for eligible items within 30 days of delivery.
To request an exchange, contact us at Info@vitecluxury.store with your order number and exchange request.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will resolve the issue promptly.
Contact Information
For all return, refund, or exchange questions, contact us at:
📧 Vitec Luxury
📧 Email: Info@vitecluxury.store
